HeAintThroughWithMeYet

I been dealing with a lot of things for a while now. Things of problems with my son, the passing away from my mother in-law, the constant in and out of the hospital of my own mother. Lawsuit against me from my son. law suits that still havent come to fruition from a car accident 2 1/2 years ago. And more!

But in all of this, the Lord was with me, he never left me even in times I thought he is nowhere to be found.
He brought people in my life who helped me. They helped financially, they helped me by just hearing me out, by letting me vent over and over, and most importantly I have many people who pray for me.

I prayed for many things. One of them was that I want a other job. And in my wildest dreams I wouldve never thought that I get a job in an office again. After 16 years in the US I gave almost up on that dream.
And now I am in an ofice, yes a callcenter, nevertheless I sit in an office chair, have a phone, a computer, and a desk. And I am loving it now.
I had a rough time in the beginning and yet I still have to learn a lot, but I love it all the way.

Last week I got a 100% on my QA, and this week I was the winner of the shortest handletime. I didnt even know and my coworker called me this evening to tell me. I am so grateful to the Lord cause without Him I would not be where I am at, and it humbles you when good things happen to you, just because you believe in the Lord.
There is no other explanation to me in  this world. My God is with me everyday till late at night and answers calls with me. I am his vessel and I surrender my whole being to Him. He knows what is good for me.

And now we are hopefully close to moving from where we live. I been praying about this for over a year now, and it seems like we might get a break here shortly. Everything seems to be fallen into place now.
On June the 18th. we have our courtdate about the car accident and when this is finally behind us, i will be able to pay the rest of money I owe to people. Which will be a huge load off of my mind.
Thanks to my husbands good job, I was able to go to a dentist today and get my teeth fixed. Which was something I was very embarrassed about for a while now.

The only thing I have to work on now is to get myself into a rhythm with coming home Saturday nights at about 2am and getting up in the morning to go to Church. I was going to go yesterday but my sorry self overslept, actually I woke up at noon. I miss my Church Family a lot. They are the ones who give me love, and strength. But see I get home at 2am, and I cant go to sleep right than. So I go to bed about 4am and to get up at 7 is pretty tough. But I will make it, I just hope I wont fall asleep in Church (now that would be embarrassing).

Today is my Mother in-law birthday and my hubby has a rough day. Hecalled me from work and almost went home. He did good for a really long while now, but of course the special days like birthdays, and holidays will be hard in the beginning.

Also my own Mother was yet again hospitalised a few days ago, and it doesnt look very well. Her body is full of liquid, and she has heart problems now, plus the opening in her throat is still troubling her breathing a lot sometimes she fets suffocations problems.
My Uncle was also hospitalised on Sunday with a stroke. He is my Mother’s Brother. And he is the Dad of my cousin who lives here in the States.

But my cousin is strong in her belief in God and she gets comfort from it. I as well seek the Lord at all times for all kinds of things. My life seems to be a daily ongoing prayer. I pray when I hit the shower and I keep talking to the Lord all through the day until I go to bed.

He is so awesome, so faithful, and so wonderful to me. I cant say enough about my Lord and Savior.

Well my friends, that was just another quick update on how the Lord makes me feel and what He does for me on a daily basis.
And to you the Unbeliever, consider Him, He will take care of you too, if you just believe. You will be His pride and joy!!!
He will give you peace beyond understanding, He will wrap His arms around you and comfort you when you in despair, He will always take care of your every need, as He does for me!

Blessings to all

Andrea

I graduated last Thursday.

On Saturday was my first official workday, and it seemed for some reason easier to be on my own than have help everywhere I look. Now I have to rely on myself and the computer. Yes there are still people around who could help, but we should only ask for help if everything else fails.

I think I do pretty good, I had my first upset customers, and handled it well.

I praise God for every call that has a good outcome, for every customer that is friendly and for every answer I find along the way. Everyday when I take the first few calls I am still very nervous, but it is getting better.

And again I say……..

I praise God, because if it wasnt for Him I wouldnt be where I am right now! He is with me at all times.

We have an awesome God, a faithful God, and I am so thankful for it.

Love
Andrea

We really can’t continue to live here much longer. With me working late late hours and my husband working nights, we need to get some serious sleep too!
I don’t even bother to go over and say something cause it doesn’t do no good anyways.

Well another thing, my cat caught three mice in this house over a few weeks. And we thought thats it, since the temps are going up, we thought this is all gone. We were wrong.
Somehow a mouse nested herself between my downstairs bathroom and the heater room. I didn’t know about it, until this weekend when my husband told me that he is at war.
I said “At War? With who?”
He told me it is 3:0 for the mouse. So he explained the ordeal to me. And he said he is baiting for three days now a trap with peanut butter. But everytime he goes to check, the peanut butter is gone and the trap never snapped. So we went out last night and bought the traps that let the mouse go in, but not out. And you have to release the mouse.
Well for whatever reason, the mouse went in stole the peanut butter, and left the trap unharmed.
I said to my hubby, don’t you think it is time we should get some decon? Nope he said that is getting personal now between him and that mouse.

Well we still got the mouse and he still trying to eliminate her!
The story will continue!

God’s grace.

I struggle so much it is unbelievable!
The first week was good, and the second week was alright too, but the third week turned into a disaster for me. Even all the prayers I prayed made me barely pass my test. The end of the second week for whatever reason I got test fear. Every question seemed to me like I never heard of anything like that.
I failed the test. We have to have a 75% to pass, I wrote a 72%.

I had a talk with the instructor, and she couldn’t understand why I failed it. I still don’t know.

We wrote another test this passed Thursday and I passed it with 76%. Like I said I passed just by a hair.

Than on Friday we had our last Mentor meeting when we talk with actual customers on the phone. The Mentor just sits beside and helps us. Well when I came to this Mentor she wanted right away to help me navigate the Tech pages. And I turned towards her and said ” Please let me do it all alone, and if I need your help I will ask you!!!”

She understood and let me handle it, of course I couldn’t get through the entire call without her help, but for the most part I did it myself. And afterwards she left me a beautiful comment on my feedback page in the classroom.

This passed two weeks we learned lots and lots of things about the orbit, satellites, TV’s, VCR’s, Receivers, coax cables, RCA cables, fiberoptik cables, all kinds of HDTV cables etc.. Lots of different scenarios of trouble shooting. Phone etiquette and call flow. To much to name here.

On Monday we will write our last test on trouble shooting. Than we will move on to Billing, scheduling techs to go out to customers, etc..

After my first Mentor session with her, she really pumped me up about myself. Later on she was the one who had to do the 7 mock calls with me. I was so relieved when I heard her voice on my phone. She even said right in the beginning “You know this is Amy?” I said with relief in my voice “YES!”

She said “Andrea, you are so friendly and polite on the phone, and all this trouble shooting stuff, I will teach you. I will make you my star agent in here!”
When I was in her cubicle, I saw all the awards that she has for friendliness, customer calling in and complimenting her and other awards she has.

To all a blessed weekend

Well my friends, I am at the end of my first two weeks of employment.

I went through tests and telephone calls. I took one (1) actual call which was really easy.

Ok I got it !!!I think I really got it.

Correct me if I am wrong, but it just came to me. I was sitting here in my living room and I been thinking all weekend and all this passed week about how many times I said I am going to quit this new job. Of course this passed week I didn’t really wanted to quit, it was more a saying like when I felt like I can’t do this or that.

I mean I prayed Lord let me walk closer with you, let your way’s be my way’s! Teach me, discipline me, humble me. Lord I want to be a godly woman.Well I think He answered me all along and I missed it the whole time. And because I kept missing it, I prayed more and even said “Speak louder to me, I cant hear you!”

Because it is Him who lives through me!

Andrea has to learn to lean on her Father! Andrea has to learn to come before the throne and get help!He is teaching me in more way’s than one. And because I didn’t listen he had to get louder, he had to do things that will get my attention.

I sat on the couch and for no reason at all, in my mind something said ” Why you do not trust me? You have to lean on me, and everything will be good!” That were the exact words. And at first I just pushed it aside like “what am I thinking now?” And than I realized I wasn’t thinking. He was telling me this.

Now don’t think I loose my mind. I believe wholeheartedly that He spoke to me just a few minutes ago.And Father I will depend and lean on you. I will not complain. I will let you lead and guide me all through this and the Glory will go to you. I can’t do nothing without you. I have to seek you and humble myself and listen to what you say!

Good night
Andrea

Well my friends, I finished my first week in school. Of course on friday we had these “mocked calls” that our Mentors made to us. I was terrified of them, even though I knew they werent from real customers. I think it scared me even more than a real customer. See I am shy until I get to know someone. And well I was afraid of failure. In my mind I was thinking they gonna laugh if I make a mistake and have this stupid accent (where I stick out like a sore thumb anyway with it).

We were told that the calls will start at 4pm. I have to go back a little bit though. I used to have bad anxiety attacks, and was on the medication called zanax for them. I hardly ever took them. So I have a bunch of them here still in the house.
So I had this great idea to take a half a pill a hour before the calls, cause that will calm me down.I took that half a pill at 2:50pm. At 2:55pm our teacher came to the classroom and announced that the calls start at 3:00pm.

So guess what??????????????That pill had no chance to take effect in those few minutes! And it took effect at about 3:30pm, when all the calls where done!

Oh by the way…………I got on all calls an A+I have to admit they were very easy calls. And after every call the mentor asked how I feel I did, and if I have any questions.
The only thing I did wrong was that on my second call I told her “I have to put you on hold” and well I put her on hold. Never asked her IF I can put her on hold or anything and just clicked out of the call.
She told me afterward that I can not do that with a customer. I told her, that I knew I did wrong the second I did it, and we laughed. She said she understand that we are all nervous and that things like that happen and since I already knew I was wrong, I can fix it for future calls.

Now, in this first week I wanted to quit this job three times, let’s pray in this coming week I might be able to cut it down to one time…hahaha

I really don’t want to quit of course, I love it. But it is a LOT to learn, and I am not that young nomore, and my brain cells were inactive for a long time. But hey, I keep on stepping out in Faith and He who knows everything will lead and guide me through it. That is what I believe and thats it!!!Also the drive to and from is about 45 minutes each way. Some people said WOAH that is a long way to drive, but it really isn’t all that long. The only thing that a bit bother’s me is all those trucks on I 81. They do drive like maniacs.

And you all wondering…..

what has HBO and Target to do with her going to school!

Well let me tell you, I am sooo excited!!!!!

Yesterday in class, a couple people came in and they were from HBO and they explained to us upselling to their services.And they left us with some “find the word” puzzles.
I finished it, and turned it in.

Today in class at the beginning we met our Manager and after she introduced herself she said “Who knows what PAW means?” I blurted it out and won a $ 5,00 dollar giftcard to Target.

Than a half hour later it was announced that I won a tote from HBO from the puzzle yesterday. I never win nothing and I was so excited…hahaha

Today it wasn’t boring at all, we did lot’s of work on the computer. And lot’s of simulations too!
Tomorrow after half of the shift we will  be sitting on the floor with our “Mentors” and will listen to their phonecalls.
And on Friday we will get a “Mock” call into the classroom. Each student will have to answer one call where a mentor plays a customer.This is what I am sooo scared of.

But I know with lots of praying, God will lift me up and guide me through it. I pray constantly, because I know without Him I wouldn’t be where I am at right now, and without Him I wouldn’t be able to understand and learn all this stuff! I praise Him when I get up in the morning and while I am in the shower, when I get ready to drive to work and when I drive home.

And He always comes through for me!!!!!!!!!!!!!

PRAISE HIS HOLY NAME!!!!

There is so much power when you call onto the name of the Lord, and I can testify to that it is absolutely true!
 Thank you all for the lovely comments you all left me, and even though I don’t reply often as I should, I want you to know I read them daily! And I love each and every one. And YES Jennifer you are so right about saying to me “Think about Even the boring stuff and the orbit stuff is better than dealing with grouchy, back-stabbing coworkers” and working for Wally World. You are so right girlfriend!!! And Jessica, thank you so much for reading my blog and giving me encouragement! And you saying “This will be true of you too….just wait a year!! See what He will do!”

And Brigitte, my german friend………I just love you! You are so sweet and always leave me nice and uplifting comments and emails! You all are so wonderful people, thank you from the bottom of my heart

I have to talk about my Mom too, she is VERY ill! She suppose to go back to the hospital on March 26, 2008, but she had to be hospitalized yesterday the 25th, because she wasn’t able to breathe through the opening the doctors made in her throat. Again the “”wild flesh” from the surgery grows so quickly and covered the opening and the little plastic thing they put in for her to breathe couldn’t go in any more because the opening was closed off. They had to send a rescue team and take her to the hospital.You know my Mom never had anything really nice in her Life, she always worked hard and my Dad wasn’t a good husband. He cheated on her left and right! But he also was her “big love” so it took 17 years for her to finally file for a divorce.