If I stay in this job than it is only by…..
God’s grace.
I struggle so much it is unbelievable!
The first week was good, and the second week was alright too, but the third week turned into a disaster for me. Even all the prayers I prayed made me barely pass my test. The end of the second week for whatever reason I got test fear. Every question seemed to me like I never heard of anything like that.
I failed the test. We have to have a 75% to pass, I wrote a 72%.
I had a talk with the instructor, and she couldn’t understand why I failed it. I still don’t know.
I have to say this company pay’s really good, but you do have to know your stuff, you know?
We wrote another test this passed Thursday and I passed it with 76%. Like I said I passed just by a hair.
What’s wrong with me???
Everyone I talk to here, my cousin, my church family for some reason they think I am so smart, when I am actually not. One night this week I spoke to my hubby on the phone and told him.
“You better show no disappointment when they let me go. I am just not as smart as you all think!” He was nice though he said “Its alright, you tried, and give your best. And if it doesn’t work out, than it wasn’t meant to be!”
Than on Friday we had our last Mentor meeting when we talk with actual customers on the phone. The Mentor just sits beside and helps us. Well when I came to this Mentor she wanted right away to help me navigate the Tech pages. And I turned towards her and said ” Please let me do it all alone, and if I need your help I will ask you!!!”
She understood and let me handle it, of course I couldn’t get through the entire call without her help, but for the most part I did it myself. And afterwards she left me a beautiful comment on my feedback page in the classroom.
She told me that I am so polite and friendly with the customers, and that I can relate so well to them, that she wants me to pass this test even if it is only a 75%.
Anyone with some help perhaps???
Brigitte (minikid) said,
April 13, 2008 at 11:32 am
Dear Andrea,
I´ think, that you have had a “Blackout” during the test. Or, we also say : ein Brett vor dem Kopf!
Maybe you have “Prüfungsangst”, can it be?
Didn´t you wrote at the beginning of your new job, that you have all the time that you need to get an professionell “Beraterin”?
Don´t worry about the 72 %, it is very great for a woman, who never heard about all the things of technicals.
And it is my oppinion (Überzeugung?), that you will take 75 % or more % if you don´t set yourself under pressure!!!
Have a good week and I will give you all my best thoughts.
Brigitte (minikid)
Jennifer Blugerman said,
April 13, 2008 at 12:42 pm
Andrea,
Some people simply do not test well. Your gift seems to be application of knowledge, rather than rote memorization. That is, you learn best by doing, not by book-study. Lots of people are like that, and in a job that’s hands-on like yours, it’s not a bad thing! Sounds like your mentors are catching on to that. You do best when you are actually attempting to do your job rather than trying to regurgitate facts that you learned in the classroom. Anxiety plays a big part too. You are a people person, and are calmer when you are dealing with an issue face-to-face, not on paper. Give it time. Relax and be patient. Do your best on the tests, but don’t panic. The most important quality your company is looking for is the ability to be friendly and helpful on the phone. You’ve got that nailed! Give yourself some time for the facts to sink in. They will. The more you hear the same stuff day in and day out, it will eventually stick. Then there will be no stopping you, girl!
Love ya!
-Jen