If I stay in this job than it is only by…..

April 12, 2008 at 9:29 pm (Bible, Biblestudy, Faith, Father God, Grace, Jesus Christ, Prayer, Presbyterian, Religion, christianity)

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God’s grace.

I struggle so much it is unbelievable!
The first week was good, and the second week was alright too, but the third week turned into a disaster for me. Even all the prayers I prayed made me barely pass my test. The end of the second week for whatever reason I got test fear. Every question seemed to me like I never heard of anything like that.
I failed the test. We have to have a 75% to pass, I wrote a 72%.

I had a talk with the instructor, and she couldn’t understand why I failed it. I still don’t know.

From there on I tried so hard to understand everything but it seemed like I don’t understand nothing at all anymore.
I have to say this company pay’s really good, but you do have to know your stuff, you know?
You do have to know how Satellites work and how they send signals to the consumer’s dish, etc. And I have such a hard time with all that. It is not only the language barrier, it is also the technical terms and stuff.

 

We wrote another test this passed Thursday and I passed it with 76%. Like I said I passed just by a hair.

The funny thing is though……….right before the test we did a review and I answered all the questions correctly. 5 Minutes later we did the test out of 50 questions I failed 12.
What’s wrong with me???
Of course this took its toll on my confidence.
Everyone I talk to here, my cousin, my church family for some reason they think I am so smart, when I am actually not. One night this week I spoke to my hubby on the phone and told him.
“You better show no disappointment when they let me go. I am just not as smart as you all think!” He was nice though he said “Its alright, you tried, and give your best. And if it doesn’t work out, than it wasn’t meant to be!”

Than on Friday we had our last Mentor meeting when we talk with actual customers on the phone. The Mentor just sits beside and helps us. Well when I came to this Mentor she wanted right away to help me navigate the Tech pages. And I turned towards her and said ” Please let me do it all alone, and if I need your help I will ask you!!!”

 

She understood and let me handle it, of course I couldn’t get through the entire call without her help, but for the most part I did it myself. And afterwards she left me a beautiful comment on my feedback page in the classroom.

Later that evening my Instructor let me read all my feedbacks from all the Mentors I had! And everything were great feedbacks. And each one just let me know that mostly my nerves are the ones who hold me back! But with a few calls under my belt on the floor by myself this should be working out just fine!
My Instructor took me aside before we went home and she told me not to worry about the test scores anymore, or I might fail the most important test next week. We have the finals either on Thursday or Friday coming.
She told me that I am so polite and friendly with the customers, and that I can relate so well to them, that she wants me to pass this test even if it is only a 75%.

 

I want to stay with this company too, I just don;t know how to get rid of Test anxiety?
Anyone with some help perhaps???
Love Andrea

 

 

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