Mock calls and such
Well my friends, I finished my first week in school. Of course on friday we had these “mocked calls” that our Mentors made to us. I was terrified of them, even though I knew they werent from real customers. I think it scared me even more than a real customer. See I am shy until I get to know someone. And well I was afraid of failure. In my mind I was thinking they gonna laugh if I make a mistake and have this stupid accent (where I stick out like a sore thumb anyway with it).
We were told that the calls will start at 4pm. I have to go back a little bit though. I used to have bad anxiety attacks, and was on the medication called zanax for them. I hardly ever took them. So I have a bunch of them here still in the house.
So I had this great idea to take a half a pill a hour before the calls, cause that will calm me down.I took that half a pill at 2:50pm. At 2:55pm our teacher came to the classroom and announced that the calls start at 3:00pm.
So guess what??????????????That pill had no chance to take effect in those few minutes! And it took effect at about 3:30pm, when all the calls where done!
Zanax on me has the effect if I take them because of anxiety they will calm me, but if I take them and have no anxiety like after the calls, they make me very tired!
You can imagine I yawned for a couple hours through my classes.
Oh by the way…………I got on all calls an A+I have to admit they were very easy calls. And after every call the mentor asked how I feel I did, and if I have any questions.
The only thing I did wrong was that on my second call I told her “I have to put you on hold” and well I put her on hold. Never asked her IF I can put her on hold or anything and just clicked out of the call.
She told me afterward that I can not do that with a customer. I told her, that I knew I did wrong the second I did it, and we laughed. She said she understand that we are all nervous and that things like that happen and since I already knew I was wrong, I can fix it for future calls.
Now, in this first week I wanted to quit this job three times, let’s pray in this coming week I might be able to cut it down to one time…hahaha
I really don’t want to quit of course, I love it. But it is a LOT to learn, and I am not that young nomore, and my brain cells were inactive for a long time. But hey, I keep on stepping out in Faith and He who knows everything will lead and guide me through it. That is what I believe and thats it!!!Also the drive to and from is about 45 minutes each way. Some people said WOAH that is a long way to drive, but it really isn’t all that long. The only thing that a bit bother’s me is all those trucks on I 81. They do drive like maniacs.
All the people I met at the company starting with the General Manager are real friendly. Everyone smiles, it is scary!
Everyone is helpful, and smiling, and nobody acts like they have a higher job than you do, and I just started you know. Real Friendly people!
So if God opens my mind so I can learn all this cable, orbit, satellite positions, and different size dishes, than I believe this will be a job I will keep for a long time to come. But it all depends on Him!
I know on my own I wouldn’t be capable to learn all these things. What am I saying??? Without Him I wouldnt be in this job to begin with! For 16 years I tried to get a job in an office, and for 16 years I didn’t get one. Now I walk with the Lord and look at where I am at now!
This is not my doing by no means. That is God in action!
Love you all
Andrea
