HeAintThroughWithMeYet

Ok I got it !!!I think I really got it.

Correct me if I am wrong, but it just came to me. I was sitting here in my living room and I been thinking all weekend and all this passed week about how many times I said I am going to quit this new job. Of course this passed week I didn’t really wanted to quit, it was more a saying like when I felt like I can’t do this or that.

I mean I prayed Lord let me walk closer with you, let your way’s be my way’s! Teach me, discipline me, humble me. Lord I want to be a godly woman.Well I think He answered me all along and I missed it the whole time. And because I kept missing it, I prayed more and even said “Speak louder to me, I cant hear you!”

Because it is Him who lives through me!

Andrea has to learn to lean on her Father! Andrea has to learn to come before the throne and get help!He is teaching me in more way’s than one. And because I didn’t listen he had to get louder, he had to do things that will get my attention.

I sat on the couch and for no reason at all, in my mind something said ” Why you do not trust me? You have to lean on me, and everything will be good!” That were the exact words. And at first I just pushed it aside like “what am I thinking now?” And than I realized I wasn’t thinking. He was telling me this.

Now don’t think I loose my mind. I believe wholeheartedly that He spoke to me just a few minutes ago.And Father I will depend and lean on you. I will not complain. I will let you lead and guide me all through this and the Glory will go to you. I can’t do nothing without you. I have to seek you and humble myself and listen to what you say!

Good night
Andrea

Well my friends, I finished my first week in school. Of course on friday we had these “mocked calls” that our Mentors made to us. I was terrified of them, even though I knew they werent from real customers. I think it scared me even more than a real customer. See I am shy until I get to know someone. And well I was afraid of failure. In my mind I was thinking they gonna laugh if I make a mistake and have this stupid accent (where I stick out like a sore thumb anyway with it).

We were told that the calls will start at 4pm. I have to go back a little bit though. I used to have bad anxiety attacks, and was on the medication called zanax for them. I hardly ever took them. So I have a bunch of them here still in the house.
So I had this great idea to take a half a pill a hour before the calls, cause that will calm me down.I took that half a pill at 2:50pm. At 2:55pm our teacher came to the classroom and announced that the calls start at 3:00pm.

So guess what??????????????That pill had no chance to take effect in those few minutes! And it took effect at about 3:30pm, when all the calls where done!

Oh by the way…………I got on all calls an A+I have to admit they were very easy calls. And after every call the mentor asked how I feel I did, and if I have any questions.
The only thing I did wrong was that on my second call I told her “I have to put you on hold” and well I put her on hold. Never asked her IF I can put her on hold or anything and just clicked out of the call.
She told me afterward that I can not do that with a customer. I told her, that I knew I did wrong the second I did it, and we laughed. She said she understand that we are all nervous and that things like that happen and since I already knew I was wrong, I can fix it for future calls.

Now, in this first week I wanted to quit this job three times, let’s pray in this coming week I might be able to cut it down to one time…hahaha

I really don’t want to quit of course, I love it. But it is a LOT to learn, and I am not that young nomore, and my brain cells were inactive for a long time. But hey, I keep on stepping out in Faith and He who knows everything will lead and guide me through it. That is what I believe and thats it!!!Also the drive to and from is about 45 minutes each way. Some people said WOAH that is a long way to drive, but it really isn’t all that long. The only thing that a bit bother’s me is all those trucks on I 81. They do drive like maniacs.

And you all wondering…..

what has HBO and Target to do with her going to school!

Well let me tell you, I am sooo excited!!!!!

Yesterday in class, a couple people came in and they were from HBO and they explained to us upselling to their services.And they left us with some “find the word” puzzles.
I finished it, and turned it in.

Today in class at the beginning we met our Manager and after she introduced herself she said “Who knows what PAW means?” I blurted it out and won a $ 5,00 dollar giftcard to Target.

Than a half hour later it was announced that I won a tote from HBO from the puzzle yesterday. I never win nothing and I was so excited…hahaha

Today it wasn’t boring at all, we did lot’s of work on the computer. And lot’s of simulations too!
Tomorrow after half of the shift we will  be sitting on the floor with our “Mentors” and will listen to their phonecalls.
And on Friday we will get a “Mock” call into the classroom. Each student will have to answer one call where a mentor plays a customer.This is what I am sooo scared of.

But I know with lots of praying, God will lift me up and guide me through it. I pray constantly, because I know without Him I wouldn’t be where I am at right now, and without Him I wouldn’t be able to understand and learn all this stuff! I praise Him when I get up in the morning and while I am in the shower, when I get ready to drive to work and when I drive home.

And He always comes through for me!!!!!!!!!!!!!

PRAISE HIS HOLY NAME!!!!

There is so much power when you call onto the name of the Lord, and I can testify to that it is absolutely true!
 Thank you all for the lovely comments you all left me, and even though I don’t reply often as I should, I want you to know I read them daily! And I love each and every one. And YES Jennifer you are so right about saying to me “Think about Even the boring stuff and the orbit stuff is better than dealing with grouchy, back-stabbing coworkers” and working for Wally World. You are so right girlfriend!!! And Jessica, thank you so much for reading my blog and giving me encouragement! And you saying “This will be true of you too….just wait a year!! See what He will do!”

And Brigitte, my german friend………I just love you! You are so sweet and always leave me nice and uplifting comments and emails! You all are so wonderful people, thank you from the bottom of my heart

I have to talk about my Mom too, she is VERY ill! She suppose to go back to the hospital on March 26, 2008, but she had to be hospitalized yesterday the 25th, because she wasn’t able to breathe through the opening the doctors made in her throat. Again the “”wild flesh” from the surgery grows so quickly and covered the opening and the little plastic thing they put in for her to breathe couldn’t go in any more because the opening was closed off. They had to send a rescue team and take her to the hospital.You know my Mom never had anything really nice in her Life, she always worked hard and my Dad wasn’t a good husband. He cheated on her left and right! But he also was her “big love” so it took 17 years for her to finally file for a divorce.

I don’t understand why everything has to drag out like it, but I am ok with it. I been through many first day’s at jobs, but this company really drags stuff out.

Whoever had to sit an hour through “direct deposit” explanations?
That lady explained it so in detail, it was funny to me. But I didn’t laugh or anything perhaps a little bit I did inside of me.
I mean I was told they have direct deposit on the first day. So yesterday I brought a voided check and filled on the paper my name and signature, and account number.
Why do they have to explain it for an hour It is funny!

But than our teacher came and we started.
This time I started to enjoy it, we actually talked about billing, and sales, and thats my thing. We started working on the computers, to figure out out to pull up stuff. How we can find answers to customer’s problems and questions. All interesting stuff to me.
We learning listening skills, which is interesting to me too.

Of course the day can’t go like that all the way, in the last two hours we AGAIN talked about the orbit. YUCK!!!!
She explained how those satellites are aligned in orbit and how the consumers little dishes receive signals. What kind of satellite in space sends dignals to people in India.

I think the orbit and where the satellites sit is the only thing I really am a mess in.

We also learned what different remote controls are able to do. Like the difference between a…

IR     = Infrared remote     
UHF= Ultra High Frequency

The infrared remote can only be used to point directly to your system, like receivers, tv, stereo, etc.

The UHF however, you can point anywhere in the room and it will do its job. To say it simply. There are also dofferent kinds of UHF remotes. There are UHF remotes you can go to another room with it, and still change a channel or operate a stereo or whatever.
They can send their signal through walls and other objects.

Andrea

Well, I made it through my first day in school yesterday.

The first four hours where covered by HR, and all the paperwork that comes with it. And lots of boring explanations of Benefits like medical, dental, vision, and 401K etc.After that we met our Teacher. She is younger than my son..hahaActually everybody is way younger than me, the class consists of 8 students. Six students are about 20-25 years old, one Lady is in her mid thirties, and than there is me…46 years old.

We received a whole bunch of papers that we use in class. I thought I am learning to be a customer service rep, but instead I will be a technician for satellite TV.So if YOU call in because you don’t receive a signal or no picture, and whatever else, I will be there.
I cant seem to be able to fix my own TV, but I surely will fix yours.

Of course the class started with lots of customer service stuff, like friendliness, been efficient, patient, and so on.
Until than EVERYTHING was fine for me. I even opened my mouth when other’s wouldn’t. But than we started talking about how satellites work.
How the signal goes to the orbit and comes back down, and I was lost.My question to the teacher was……..

“How quick does this company get rid of people who seem to be a bit slower in learning than others?”
Her answer ” If you attend class on time, everytime, we will teach you, no matter how slow you are!”Now there is a light on the end of this tunnel. They are committed to teaching me this, no matter what.

Every Friday in the first four weeks, we will have a written test.
After 4 weeks we will be going in a special part of the call center where we will take actual calls, and fix peoples TV problems, but we will be monitored the whole time on the phone.Everybody seems very friendly and it seems to be a very pleasant atmosphere. But this was only my first day!So this is my update, more to come soon!

You all have a great weekAndrea

This little book above gave me a bit of strength of taking a step in Faith.

Yep, tomorrow I start the new job. I am excited but also a bit afraid. But I will do it afraid, by stepping out in faith and let the Holy Spirit lead and guide me!I will have 4 – 6 weeks of schooling and in this time I will be there Monday through Friday from 3:00pm to 11:30pm. After that my hours will change to one of there regular shifts. I am hoping to get the 5:00pm to 1:30am shift. That would be good because than I can attend Church even if I have to work. Also it would be good to spend a little time with my hubby since he works third shift.About me being nervous…………..

I used to work in an office, but this is a long time ago, and I never worked in a call center. When I worked in an office we didn’t work with computers. At that time my company had only word processor’s but no computer.
Yes I sold items on the phone but not continuously like in a call center. So I am pretty anxious about that.Than of course the schooling part………….

I haven’t been to school in 28 years…HELLO!

So I am pretty sure I am one of the older students there. I don’t know perhaps it is just my low-self esteem. I had to purchase a 3inch 3 ring binder for schooling, and when I actually bought it and looked at the size of it, I was thinking ….WOW, how much will I learn to put it all in this HUGE binder?Yes I know you all think I am crazy and perhaps I am. But I am really afraid. When I applied I looked forward to hearing from that company, than when they actually called, I thought well I wont be passing the interview. Than I passed the interview and got a call what day I start, and THAT’S When it hit me!

I am very good at driving myself nuts though

Anyone I talk to about the new job and let them know how I feel, they just say…

“You are smart!” “You will be just fine!” And my reply is “You don’t know how smart I am!”
Maybe I fooled everyone about me being smart.The only way I know how to cope with all this anxiety is…..I waited 16 years to get a job in a office again. And this is my chance, probably my last chance….
If everything fails…there is always Manpower….hahaha

you all have a blessed week Andrea

Another favorite of mine!